Omni AI
Legal

Terms of Service

Last updated July 27, 2026

These Terms of Service (“Terms”) govern your access to and use of Omni AI (the “Service”), operated by Omni AI (“we”, “us”, or “our”). By creating an account, installing the widget, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Omni AI provides an AI assistant that can be embedded on your website to answer visitor questions, book appointments, and capture leads. We may update, improve, or change features of the Service at any time. We may also suspend or discontinue any part of the Service with reasonable notice where practicable.

2. Accounts

You must provide accurate information when you register and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use. You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.

3. Acceptable use

You agree not to, and not to permit anyone to:

  • use the Service in violation of any applicable law or regulation;
  • deploy the assistant to deceive, harass, or harm others, or to generate unlawful, infringing, or misleading content;
  • attempt to reverse engineer, resell, or circumvent usage limits of the Service except as expressly permitted;
  • upload knowledge or content you do not have the right to use, or that infringes the rights of any third party;
  • interfere with or disrupt the integrity or performance of the Service or the infrastructure it runs on.

4. Your content and knowledge

You retain ownership of the business information, knowledge, and other content you provide (“Your Content”). You grant us a limited license to host, process, and display Your Content solely to operate and improve the Service for you. You are responsible for the accuracy of Your Content and for the responses the assistant generates from it.

5. Fees and billing

Paid plans are billed in advance on a recurring basis according to the plan you select. Fees are non-refundable except where required by law. We may change pricing with reasonable advance notice; changes take effect at the start of your next billing cycle. You are responsible for any taxes associated with your use of the Service.

6. Third-party services

The Service integrates with third-party tools such as Google Calendar and email and SMS providers. Your use of those integrations is subject to the respective third party’s terms, and we are not responsible for their services.

7. Intellectual property

The Service, including its software, design, and branding, is owned by us and protected by intellectual property laws. Except for the rights expressly granted here, these Terms do not transfer any of our rights to you.

8. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate your access if you breach these Terms or if required to protect the Service or other users. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. AI-generated responses may be inaccurate or incomplete; you are responsible for reviewing outputs before relying on them. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months preceding the event giving rise to the claim.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Your continued use after the changes take effect constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

13. Contact

Questions about these Terms? Reach us at legal@omnivoai.ca.